Frequently Asked Questions


What is YouGov?

YouGov conducts polls on the Internet about politics, public affairs, products, brands and other topics of general interest. YouGov polls are taken by people, from all over the MENA region, India and Pakistan, who have agreed to share their opinions on a wide variety of important issues. It is free to join for anyone aged 18 and above.

What happens when I register to the YouGov panel?

As soon as you register you will receive two short welcome surveys asking you questions such as your city and country of residence. We do this so that we only send you relevant surveys in the future. Once you complete your welcome surveys, we will credit your account with 100 bonus points just for joining.

Will I receive e-mail messages from anyone other than YouGov?

No. Under no circumstances will YouGov give, rent, or sell your e-mail address to anyone else or allow messages to be sent to you by third parties.

How am I told about new surveys?

Every time we have a new survey for you to complete you will receive an email telling you, and you will be able to access the survey directly from the email.

Will the survey responses I provide be confidential?

Yes. Your responses will be used only for statistical tabulations, such as "10% more UAE residents valued Brand X". Your individual answers will never be revealed to anyone in a manner that reveals your identity. Please see our Privacy Policy for complete details.

For what purposes is the data collected by YouGov?

Data from YouGov surveys are used by the media, the government, private and public organisations and marketing and communications agencies to reveal and analyse public opinion.

How long is a typical YouGov survey?

Most YouGov surveys are very short and should only take you about five to seven minutes to complete. A typical survey is only about 20 to 30 fairly short questions in total. Occasionally, there will be longer surveys or surveys with more complex questions. The longest surveys should not take more than 25 minutes to complete.

What kind of rewards are offered for participating in surveys?

When you take surveys you accumulate points which can later be redeemed for a range of rewards upon reaching 5,000 points. You will also be entered into our weekly prize draw to have a chance of winning great prizes! See the 'Rewards' page for more information.

How do I redeem my points for cash?

Once you have accumulated 5,000 points simply click on the 'Redeem' button for $50 cash on the 'Rewards' page and fill in the form to redeem your points for cash.

How long does the cash take to reach me after I ask for it?

All requests are processed within one month of the request being received.

Where can I see my points?

You must be logged in to your account to see your points. If you are logged in they will be visible at the top right of the homepage. You can also see your complete account summary from 'My Account History' on your 'My Account' page.

How can I donate the value of my points to charity?

YouGov is delighted to partner with Médecins Sans Frontières (MSF), making it possible for panel members to donate the value of their points to charity. Once you have accumulated 5,000 points simply click on the 'Redeem' button for MSF on the 'Rewards' page and fill in the form to donate your $50 to MSF.

Médecins Sans Frontières is one of the world's leading independent organisations for medical humanitarian aid, giving quality medical care to people caught in crisis regardless of race, religion, or political affiliation. For more information please visit: www.msf-me.org

How does the prize draw work?

YouGov members enter our weekly prize draw automatically each time they complete a survey; no points are to be spent in exchange for the entry. There is one iPad available to be won every week. The winner is selected every Sunday from all the surveys that have been participated in within the week prior to the day of the draw. The draw is carried out by a computerised random selection process. The winner is contacted by email within 8 days of the prize draw being carried out. The winner must respond by email within 28 days of being contacted to claim their prize, providing full address information and contact details.

Who pays for these polls?

YouGov conducts surveys for a diverse group of clients to help them better understand public views about current affairs and consumer products and brands. YouGov is a non-partisan organization. Many of our surveys have nothing to do with politics. We do also conduct political polls - some for clients and some on our own behalf to gauge the opinions of the public in the region. Our own polls are not written from any political viewpoint, but are meant to be social scientific efforts to read public opinion. The surveys we conduct are not intended to influence your opinions, but to measure them. Rest assured that when you answer a poll at YouGov, your privacy is secure, and your responses do make a difference.

Can I see the results of the polls I participate in?

You can read results of many of our polls on this website or in the local and international media.

I took a survey but I can't see the results. Why is that?

YouGov conducts surveys for a wide variety of clients, and is sometimes asked to keep the results of those surveys confidential.

Do I have to buy or subscribe to anything?

No. YouGov conducts only legitimate public opinion polls. You will not be asked to buy or subscribe to anything.

How can I reset my password?

If you have forgotten your password or need to reset it for any reason, click on Forgot your Password on the Login page.

Where can I change my email or postal address?

You can change your address from your 'My Account' page under the 'Take Part' section of the website. You must be logged into your account to change your address.

Where can I learn more about YouGov?

Please visit the About YouGov section of our website.

How do I leave the YouGov panel?

Whilst we hope you will enjoy being a member of our panel, should you for any reason wish to leave then please visit the unsubscribe page. Please note that you will forfeit any points you have in your account if you unsubscribe.