Frequently Asked Questions (FAQ)

What is YouGov?

YouGov conducts polls on the Internet about politics, public affairs, products, brands and other topics of general interest. YouGov polls are taken by people, from all over the region, who have agreed to share their thoughts on a wide variety of important issues. It is free to join for anyone 18 and above.

How long is a typical YouGov survey?

Most YouGov surveys are very short and should only take you about five to seven minutes to complete. A typical survey is only about 20 to 30 fairly short questions in total. Occasionally, there will be longer surveys or surveys with more complex questions. The longest surveys should not take more than 20 minutes to complete.

How am I told about new surveys?

Every time we have a new survey for you to complete you will receive an email telling you , and you will be able to access the survey straight from the email.

For what purposes is the data collected by YouGov used?

Data from YouGov surveys are used by news media, public affairs groups, institutions, companies and marketing agencies, to reveal and analyze public opinion.

Who pays for these polls?

YouGov conducts surveys for a diverse group of clients to help them better understand public views about current affairs, and consumer products and brands.

YouGov is a non-partisan organization. Many of our surveys have nothing to do with politics. We do also conduct political polls – some for clients and some on our own behalf to gauge the opinions of the public in the region. Our own polls are not written from any political viewpoint, but are meant to be social scientific efforts to read public opinion. The surveys we conduct are not intended to influence your opinions, but to measure them. Rest assured that when you answer a poll at YouGov, your privacy is secure, and your responses do make a difference.

Can I see results of the polls in which I participate?

You can read results of many of our polls right on the Home page of this website.

I took a survey but don't see all of the results posted. Why do you only show some of the results?

YouGov conducts surveys for a wide variety of clients, and is sometimes asked to keep the results from those surveys confidential.

Will the information I provide to YouGov be confidential?

Yes. Your responses will be used only for statistical tabulations, such as "50% of the public is in favor of a tax cut" or "10% more women valued Brand X." Your individual answers will never be revealed to anyone in a manner that reveals your identity. Please see our Privacy Policy for complete details.

What kind of rewards are offered for participating in surveys?

When you take surveys you accumulate points which can later be redeemed for either a $50 payment upon reaching 5000 points or entered into the prize draw to have a chance of winning a large variety of prizes.

Will I receive e-mail messages from anyone other than YouGov?

No. Under no conditions will YouGov give, rent, or sell your e-mail address to anyone else or allow messages to be sent to you by third parties.

Do I have to buy or subscribe to anything?

No. YouGov conducts only legitimate public opinion polls. You will not be asked to buy or subscribe to anything.

How does the Prize Draw work?

YouGov members enter the weekly prize draw automatically each time they complete a survey; no points are to be spent in exchange for the entry. There is one iPad available to be won each week. The winner is selected each Sunday from all the surveys’ participations that occurred within the week prior to the day of the draw. The draw is carried out by a computerised random selection process. The winner is contacted by email within 8 days of the prize draw being carried out and must respond by email within 28 days to claim their prize, providing full address information and contact details for prize fulfilment.

How long does the $50 take to reach me after I ask for it?

All requests are processed within 1 month of the request being received.

Where can I see my points?

You must be logged in to see your points. If you are logged in they will be visible at the top right of the home page. You can also see your complete account summary from your activity page. To navigate to your account page select Panel Members then Activity from the top menu.

How can I reset my password?

If you have forgotten your password or need to reset it for any reason, click on Forgot your Password from the Login page.

Where can I change my email or postal address?

You can change your address from your account page. To navigate to your account page select My YouGov then Account from the top menu.

Where can I get more information?

See the Learn More page.

How do I leave YouGov?

Whilst we hope you will enjoy being a member of the site, should you for any reason wish to leave then please visit the unsubscribe page. Please note that you will forfeit any points you have in your account if you unsubscribe.